Hem / About us

Telecom Advisors' mission, vision, and organization

Telekområdgivarna provides impartial and free guidance to consumers about subscriptions for TV, telephony, and broadband. We also provide guidance regarding fiber connections and handle complaints about premium rate services.

Organization

We are a non-profit organization funded by participating operators, owned by the organization TechSverige and to ensure impartiality, we have the Swedish Consumer Agency and the Swedish Post and Telecom Authority represented on the board.

Our Vision – Sweden’s Best Consumer Market

Our vision is for the telecom market to be Sweden’s best consumer market.

How do we achieve our vision?

By being the leading player in consumer and contract law in the telecom sector and by collaborating with various industry parties, we make the telecom market Sweden’s best consumer market.

Telekområdgivarna is a source of information and advice and the natural driving force for positive change within the telecom industry.

Through our work, we create understanding and improved conditions for consumers, authorities, and telecom operators.

We strive to be the foremost player in consumer and contract law for the telecom industry by promoting cooperation, awareness, and good relations between all parties.

What is the mission and assignment of Telekområdgivarna?

Telekområdgivarna acts as impartial experts in consumer and contract law in the telecom field and serves as a neutral meeting place for dialogue and cooperation between different market parties.

As a consumer, you can either turn to us before entering into an agreement for good advice as a preventive measure, or you can contact us if problems arise with your contract/subscription and you cannot reach an agreement with the operator/provider.

Our main areas of work and target groups are these:

Guidance and preventive information

We keep consumers and sole proprietorships (hereinafter “subscribers”) well-informed about their rights and obligations. This is done both preventively by providing information to avoid future problems, and by guiding individual subscribers on issues that have arisen.

Education
  • We support the country’s consumer advisors. The work is preventive through education and information and provides advice in already arisen consumer cases.
  • We educate operators and retailers in consumer rights and codes of conduct, among other things.
Statistics
  • We keep statistics on consumer complaints to early identify problems for both individual operators and the market as a whole.
  • We benefit our financiers by regularly providing feedback on the issues that the Telecom Advisors highlight.
Collaboration and dialogue
  • We engage in dialogue and collaboration to solve problems at an early stage. This is done with industry organizations, authorities, operators and suppliers, consumer organizations, among others. 
  • In collaboration with participating financiers, we develop codes of conduct and industry agreements, among other things. 
Expertise
  • We proactively convey relevant information through social media and targeted information such as newsletters and press activities. 
  • We conduct legal investigations, contract reviews, and influence policy by, for example, responding to consultations in our field. 

Do you want to know who is on our board and get to know us who work here?

Board and contact persons

Do you want to contact us?

You can contact us by phone, via web form, and by letter.

Contact Us

Code of conduct

The Telecom Advisors, together with the operators who help finance us, have developed a code of conduct for the telecom market.

Code of Conduct
AI-genererad bild av kvinna som söker information med ett förstoringsglas

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