Change or terminate a contract
Frequently asked questions
Is it enough to cancel a contract over the phone?
If you terminate the contract by phone, you should ask for a written confirmation of this. Otherwise, it may be difficult for you to prove that you have terminated the contract if a dispute arises about this. Even if you can show that you called the operator, it is not certain that it will be...
How do I cancel the contract if I use my right of redrawal?
You can withdraw via email, letter, or phone. If you and the operator do not agree on whether you have withdrawn or not, it is you who must be able to prove that you sent a notice of withdrawal in an appropriate manner and when it was sent. Therefore, it is advantageous from an evidentiary...
Is the provider allowed to change the terms if I’m tied to a contract?
Contracts with a binding period mean that the agreement is valid for an agreed period. A change in terms of a contract with a binding period is only allowed if the operator has provided a valid reason stated in the contract. However, if the operator changes the terms during the binding period without referring to...
I’m moving and can’t use the service at my new address – can I cancel the contract even though I’m still tied to it?
No. You are usually bound by your previous agreement even if you move the service to another operator or if you move to an address where your operator cannot deliver the service to you. This means that you must pay during the binding period even if you cannot use the service.
Do I have to pay for the hardware if I’m allowed to cancel the subscription?
If you are legally entitled to terminate or cancel a contract early, you are not required to pay any other compensation to the operator than a final invoice for equipment (such as a mobile phone, router, or TV box) that you keep. The provision covers your entire package purchase, applies to contracts with a binding...
When will the 2G and 3G networks be phased out, and who is responsible?
The Swedish Post and Telecom Authority (PTS) has a government mandate to monitor the phase-out of 2G and 3G networks and the information efforts carried out due to the phase-out. Information about the phase-out is also available on bytnät.nu, a website run by the industry organization TechSverige. There is also information available from mobile operators....
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