Signing a new contract on fixed telephony
Frequently asked questions
How do I accept in writing?
If a contract is to be concluded as a result of the operator contacting you, they must send a confirmation of their offer to you. The contract is then concluded when you accept this offer in writing. If you decline the offer already during the phone call, the operator should not send any confirmation to...
Am I entitled to get a subscription?
No. Operators are not obliged to enter into agreements for TV, broadband, or telephone subscriptions with you. You and the operator can decide for yourselves whether you want to enter into an agreement, and the main rule is that you can determine the terms that will apply.
When does the requirement for written form apply?
If an operator contacts you on their own initiative via phone to enter into an agreement, you must accept the offer in writing for it to become a valid agreement. Note that this only applies if you sign the agreement as a consumer; for business agreements, there is no requirement for writing. If you contact...
Which contract terms have previously been considered unfair?
Examples from the Market Court (now the Patent and Market Court, PMD) Contract terms that are unfair to consumers may be prohibited by the Patent and Market Court. PMD has, among other things, judged the following terms as unfair: Requirement for written termination of contract Limitation of the consumer’s right to compensation Company’s requirement that...
What applies if a contract term is interpreted in different ways?
If a contract term designed by the operator is unclear and you and the operator have different opinions on how the term should be interpreted, your interpretation may take precedence according to the so-called “ambiguity rule.” This means that ambiguities in a contract term are interpreted in a way that is most favorable to the...
Am I bound by an unfair contract term?
According to Section 36 of the Contracts Act, contract terms can be adjusted or disregarded if the term is unreasonable considering the content of the contract, the circumstances at the time of the contract’s formation, subsequent conditions, and other circumstances. In an assessment of unreasonableness, a comprehensive evaluation of the circumstances is made, and among...
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