Payment for a fixed service
Frequently asked questions
Is the provider allowed to charge an invoice fee?
If the operator charges an invoice fee, it must be stated in the agreement. The invoice fee should be stated in the agreement or the operator’s price list. Most operators offer alternatives to sending out paper bills such as e-invoice or direct debit. If you choose one of these options, you can often avoid paying...
I haven’t received a bill – do I still have to pay?
It is important to know that you must pay regardless of whether you have received a bill or not. Therefore, contact the operator if you have not received a bill in accordance with the agreement. An operator has the right to charge you retroactively for up to three years. Therefore, it is very important that...
I’ve been charged for calls to premium rate numbers I don’t recognise – what should I do?
It may be appropriate to first find out which company is behind the payment number on the invoice, as that knowledge can be useful when trying to figure out what has happened. The operator should provide contact details for the service/company that charged on the invoice. If you have been charged for premium calls that...
Can I get call itemisations retroactively?
The operator is not obliged to send out information about calls made further back in time than the most recent billing period free of charge. It is also not certain that this information is saved. If it exists, the operator may charge a fee to send the information to you. The operator determines the amount...
Which calls should not appear on my bill?
Toll-free calls (which usually start with the numbers 020 or 0200), for example calls to BRIS and women’s shelters, must not be itemized on the bill.
Do I have to pay an invoice fee?
Yes, but the invoice fee must then be stated in the agreement. Most operators offer alternatives to sending out bills in paper form, such as e-invoice or direct debit. If you choose one of these options, you can often avoid paying the invoice fee. Check with your operator if you can do something to avoid...
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